Physician to Staff
Communication
“The biggest problem with communication is the illusion that it has taken place.” – George Bernard Shaw
Here are some of the communication challenges that will be discussed:
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What are the pitfalls in the morning huddle?
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How can staff make Dr. Grumpy look good in the patient’s eyes?
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What are the consequences for staff when physicians do not answer messages in a timely manner?
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What are the consequences when there is too much informality between physicians and staff? And when back office chatter becomes apparent to our patients?
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What is the cardinal mistake that physicians make when giving a critique to a staff member?
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What are the consequences when staff are given overcomplicated messages to give our patients?
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What are the consequences for staff when we physicians cast our fellow physicians in a negative light?
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How can we turn compliments from patients to our staff into department morale builders?
Healthcare Keynote Speaker
Book Dr. Scott Abramson
Dr. Abramson has been passionately involved in the physician communication and the physician wellness projects. He has delivered dozens of workshops in this arena and personally coached scores of physicians and staff. He has developed programs on time management, physician communication,
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