Difficult Conversations With Challenging Patients
“The biggest problem with communication is the illusion that it has taken place.” – George Bernard Shaw
Here are some of the communication challenges that will be discussed:
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Why is it crucial to physicians, staff, patients, and our own families that we manage these conversations well?
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What is the one thing one can never lose (according to Mr. Fred Rogers) and what does this have to do with challenging patients?
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How does a worn out pair of sneakers (figuratively) give us guidance about how to deal with these situations?
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What is the one thing one must not ever say to an angry patient?
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What special type of empathy works in these encounters?
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How to say “NO” and not only save time doing it, but still maintain a positive therapeutic relationship with the patient?
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How can we avoid “seduction” (non-sexual) by “manipulative” patients?
Healthcare Keynote Speaker
Book Dr. Scott Abramson
Dr. Abramson has been passionately involved in the physician communication and the physician wellness projects. He has delivered dozens of workshops in this arena and personally coached scores of physicians and staff. He has developed programs on time management, physician communication,
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